Thank you for visiting The Little Living Company!

The Little Living Company (“The Little Living Company”, “we”, “us” or “our”) respects your privacy. When it comes to your personal information, we believe in transparency, not surprises. That’s why we’ve set out here how your personal information is collected, used, and shared, and your rights and choices when you visit or make a purchase from www.thelittlelivingcompany.co.uk (the “Site”).

By using any of The Little Living Company’s Services, you confirm you have agreed to the Terms of Service and read and understood this Privacy Policy and our Cookie Policy.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, network, IP address, time zone, web pages you visited prior to coming to this website and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site, including clicks, internal links, pages visited, scrolling, searches and timestamps. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are small files or pieces of text that download to a device when a visitor accesses a website or app. Functional and required cookies allow Squarespace, our hosting platform, to securely serve this website to you.Performance cookies are used to view site traffic, activity, and other data. For more information about viewing the cookies dropped on your device, visit our Cookie Policy and for information about how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/timestamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you create a customer account, make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, details about your orders (for example, your shirt size), payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information, Order Information and any information you share with us in connection with surveys, contests or promotions.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Improve our checkout experience and customer service (as you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience); 

Screen our orders for potential risk or fraud;

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services; and

Communicate with you, including emails listed below:

ABANDONED CART EMAILS

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

1.    You enter your email address at checkout, or are logged into your Customer Account.

2.    You add a product which is in stock to your shopping cart.

3.    You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

MARKETING EMAILS

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. 

ORDER AND ACCOUNT EMAILS

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

·      You’ve created a Customer Account

·      Your Customer Account password has been reset or updated

·      You’ve made a purchase

·      Your order has shipped

It’s not possible to unsubscribe from these messages.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

FONTS

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including,information about your browser, network, or deviceand your IP address.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we share this information with Squarespace, our website hosting and analytics provider, so they can provide website services to us, send emails to you on our behalf and to learn about site traffic and activity. Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

AGE OF CONSENT

By using Our Site, you represent that you are at least the age of majority in your jurisdiction or place of residence, or that you are the age of majority in your jurisdiction or place of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@thelittlelivingcompany.co.uk.