Thank you for shopping with The Little Living Company!
We hope you’ll love your products as much as we love finding them but we understand that sometimes a product isn’t quite right and you may wish to change your mind. All returns must be received within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, with all tags attached and in the original packaging.
RETURNING YOUR PURCHASE
Email email@example.com within 14 days of receiving your order to obtain your Returns Authorisation number. Please include your name, order number and a brief message explaining the reason for your return.
You will be responsible for paying for your own shipping costs for returning your item (for damaged or defected items we will arrange repayment of shipping once the items have been received). Posting is your responsibility and you should consider using a secure and trackable service, for example Royal Mail Recorded Delivery. Please keep proof of postage, we don’t guarantee that we will receive your returned item and will be unable to refund your item if the package is lost.
Please note your Returns Authorisation number on the enclosed compliments slip and mail your product to us at the below address, including all packaging you received with the item:
The Little Living Company, 262 Hollins Lane, Bury, BL9 8AY, UK
Please do not send your purchase back to the manufacturer.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If we have no replacement in stock you will receive a full refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. There are certain situations where only partial refunds are granted, for example, for any item not in its original condition, damaged or missing parts for reasons not due to our error.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This may vary depending on your card issuer but is usually between 3-10 days.
Original shipping costs are non-refundable, unless the item is damaged or defected.
Goods are classified as faulty if they are received damaged or defective. Please note that damaged items as a result of wear and tear are not considered faulty. Email pictures/videos of damaged or defected items to firstname.lastname@example.org within 14 days of receiving your order. Unfortunately, we are unable to proceed with a claim if photographic/video evidence is not received and queries received outside of this timeframe may not qualify for a refund.