shipping

Christmas 2024 Shipping Information

WEDS 18TH - IT’S OUR LAST RECOMMENDED DAY FOR STANDARD DELIVERY!

FRIDAY 20TH- IT’S OUR LAST RECOMMENDED DAY FOR EXPRESS DELIVERY - CHOOSE EXPRESS DELIVERY AT THE CHECKOUT!

We aim to dispatch orders within one working day.

W/C 16TH DECEMBER ALL ORDERS RECEIVED BY 12 NOON WILL BE DISPATCHED THE SAME DAY!

Please note - Orders placed from midday Friday 20th- midnight Sunday 22nd December will be dispatched on Monday 23rd December, however we cannot guarantee they will arrive in time for Christmas. All orders placed on or after Monday 23rd December will be dispatched on Thursday 2nd Jan.

We deliver our packages with names you can trust, including Royal Mail and Parcel Force. We will provide tracking information where possible and if you can’t be home to accept your delivery there is usually the option to choose to deliver to a local post office or collection point via the tracking service.

Standard Delivery is 3-5 days

Express Delivery is 1-2 days

COSTS

Orders under £100 - Standard Delivery is £3.50 or choose Express Delivery for £8

Orders over £100* - Use discount code ‘FREE’ for complimentary Standard Delivery or £5 Express Delivery (*not valid in conjunction with another discount code)

Smaller items are sent via Royal Mail. Large items including all Triclimb products, Modu, Ball Pits, Bikes etc are sent via Parcelforce. Standard delivery for these large items is a 48 hour service (two working days) from dispatch and express delivery is a next day service.

**Some items will be sent direct from the manufacturer with longer lead times, including wallpapers and large furniture. More information on delivery of these items will be given in the product description.

MISSING ITEMS

If you have received confirmation that your order has shipped and the parcel has not arrived within the set timescales please get in touch by emailing hello@thelittlelivingcompany.co.uk and we will investigate with our service provider. 

returns & exchanges

Thank you for shopping with The Little Living Company!

We hope you’ll love your products as much as we love finding them but we understand that sometimes a product isn’t quite right and you may wish to change your mind. All returns must be received within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, with all tags attached and in the original packaging. 

RETURNING YOUR PURCHASE

Email hello@thelittlelivingcompany.co.uk within 14 days of receiving your order to obtain your Returns Authorisation number. Please include your name, order number and a brief message explaining the reason for your return. 

You will be responsible for paying for your own shipping costs for returning your item (for damaged or defected items we will arrange repayment of shipping once the items have been received). Posting is your responsibility and you should consider using a secure and trackable service, for example Royal Mail Recorded Delivery. Please keep proof of postage, we don’t guarantee that we will receive your returned item and will be unable to refund your item if the package is lost.

Please note your Returns Authorisation number on the enclosed compliments slip and mail your product to us at the below address, including all packaging you received with the item:

The Little Living Company, 1 Hargate Close, Bury, BL9 5NU, UK

Please do not send your purchase back to the manufacturer.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If we have no replacement in stock you will receive a full refund.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. There are certain situations where only partial refunds are granted, for example, for any item not in its original condition, damaged or missing parts for reasons not due to our error.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This may vary depending on your card issuer but is usually between 3-10 days. 

Original shipping costs are non-refundable, unless the item is damaged or defected.

FAULTY GOODS

Goods are classified as faulty if they are received damaged or defective. Please note that damaged items as a result of wear and tear are not considered faulty. Email pictures/videos of damaged or defected items to hello@thelittlelivingcompany.co.uk within 14 days of receiving your order and keep all original packaging. Unfortunately, we are unable to proceed with a claim if photographic/video evidence is not received and queries received outside of this timeframe may not qualify for a refund.